Return & Refund Policy

Last updated: [DATE]

At [STORE NAME], we want you to be satisfied with your purchase. This policy applies to affirmation card sets purchased directly from [WEBSITE URL] and delivered within the United States.

1. Return Window

You may request a return within 30 calendar days after delivery.

To start a return, email [SUPPORT EMAIL] with your order number and the reason for your request. For damaged, defective, incorrect, or incomplete orders, please include photos where reasonably possible to help us resolve the issue.

2. Return Eligibility

For change-of-mind returns, the affirmation card set must be unused, unmarked, and in its original condition and packaging.

Please include all components supplied with your order, including the cards, display stand, tokens, rings, and storage bag, where applicable.

Items damaged through misuse, marked or altered by the customer, or returned with missing components may not qualify for a full refund. These conditions do not exclude valid claims for items that arrived damaged, defective, incomplete, or different from their description.

3. How to Return an Item

Contact us before sending anything back. We will provide the return instructions and the correct return destination.

Once your return is approved, send it within [NUMBER] calendar days of receiving our instructions. Keep your shipping receipt and tracking information until your refund is completed.

Our business contact address may differ from the return address. Please use only the return destination provided for your order.

Purchases made through our website must be handled through [STORE NAME]. Contact us for assistance with returns and refunds.

4. Return Shipping Costs

Change of mind: You are responsible for return shipping costs. Original shipping charges, if any, are nonrefundable unless required by applicable law.

Damaged, defective, incorrect, or incomplete items: We cover reasonable return shipping costs when a return is necessary. Contact us first so we can arrange a prepaid label or another suitable solution.

We do not charge a restocking fee for eligible returns that meet this policy.

5. Damaged, Incorrect, or Missing Items

Inspect your order when it arrives and contact [SUPPORT EMAIL] promptly if anything is damaged, defective, incorrect, or missing.

Depending on the issue and your applicable rights, we will arrange a replacement, send missing components, or provide an appropriate refund. We will let you know whether a return is required.

6. Refunds

After receiving and inspecting your return, we will notify you whether your refund has been approved and explain any deduction or refusal.

Approved refunds will be issued to your original payment method within [NUMBER] business days of approval. Your bank or payment provider may require additional time to display the funds.

If your refund has not appeared after [NUMBER] business days from our refund confirmation, contact [SUPPORT EMAIL].

7. Exchanges

We do not offer direct exchanges for change-of-mind purchases. You may return an eligible item and place a separate order.

Replacements for damaged, defective, or incorrect items are handled under Section 5.

8. Cancellations and Undelivered Orders

To request cancellation, contact us as soon as possible. We cannot guarantee cancellation once fulfillment has started. If cancellation is no longer possible, you may request a return after delivery under this policy.

If your order has not arrived by the latest estimated delivery date, contact us so we can investigate and arrange an appropriate resolution, including a replacement or refund where applicable.

9. Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable law.

10. Contact Us

Store name: [STORE NAME]
Email: [SUPPORT EMAIL]
Phone: [PHONE NUMBER]
Business address: [FULL BUSINESS ADDRESS]
Support hours: [DAYS, HOURS, AND TIME ZONE]

Return address: Provided with your return instructions.